Every claim we make, with the method behind it.
If a number on our home page isn't reproducible from here, please tell us.
Where the placement count comes from
We count "helpers placed" as MOM-issued work permits processed under licence 04C3537 from 1 Jan 2005 to the date on the home page. We don't count cancellations or returned helpers as separate placements.
How we measure the replacement rate
For the 1,054 direct-hire and transfer placements between Jan 2022 and Apr 2026, 156 (14.8%) involved a replacement within the first six months. We round to "1 in 7." This excludes contract-violation cases on either side (helper or employer), which we handle separately at no fee.
How long matching actually takes
Transfer maids: median of 9 days from first call to helper at your door, measured across 2024 placements. Range 4–34 days.
Direct hire from source country: 4–6 weeks for MOM processing, plus travel. We do not include this in the "9 days" number.
Referral percentage
On intake calls we ask "How did you find us?". 62% of 2023–2026 responses came back as "a friend / family member / colleague." Walk-in / Google / Facebook lead make up the rest. We do not pay for referrals.
We have 11 Google reviews. Seven are 1- or 2-star. Of those seven, three are from people who never used us (we have no record of a contract). Two are from a single family whose direct-hire helper we declined to release because she had a pending employer complaint — we said this in writing at the time. Two are legitimate unhappy customers from 2019 and 2021; both got refunds and replacements at the time, and both reviews are still up.
We don't routinely ask happy families for Google reviews. That's a marketing choice we made twenty years ago and probably should revisit. Until we do, this page is the more honest answer.
What we won't do
- Push a helper who isn't the right fit because she's "available now."
- Take a kickback from an insurance provider. We refer; they don't pay us.
- Charge for re-matching a helper, regardless of when the relationship ends.
- List a helper on this site without her permission to be listed.